Technology Help

An APS issued Dell 11inch 3100 Series Chromebook cost about $435 as of December 2021.

We are seeing a lot of Chromebooks being damaged when just stored in a student's backpack.

Please help us protect these Chromebook.

Please ensure that your student is keeping their Chromebook in a padded case. You can purchase a case on-line for under $15.

• Getting Started with Chromebooks (PDF)

All JMMS Teachers can reset a student's password.

For additional help, have your student create a e-hallpass and come to B208 for technology help.

Student’s password expire annually.

When current passwords are near the annual expiration date students will receive an automated email notification instructing them to change their password at that time.

Students should follow the best-practice complexity standards outlined in the table below in order to create safe and secure passwords. Change your password any time.

1. First step in troubleshoot should always be to sign out and restart your Chrome book.
   1. Please look at the How to Sign Out of Your Chromebook section below for more information.
2. If signing out and restarting your Chromebook did not work, try clearing your Chrome Browser Data. Clearing your Google Chrome Data will fix a lot of problems. Learn more about to clear your Google Chrome Browser Data with these resources:
   1. Deleting Your Chrome Browser Data
   2. Clearing Chrome Cookies
   3. Google Chrome Profiles
3. If your Chromebook is still having issues, please bring it to the school's front office. We will have our School Tech troubleshoot your Chromebook for you.

How to Sign Out of Your Chromebook

1. At the bottom right of your Chromebook - Click on the Time
2. Once the pop up screen comes up - at the top - click sign out

Charging Your Chromebook

• APS Chromebook Charging (PPTX)

Replacing Your Chargers

If your charger has exposed wires, please bring your charger to B208 Technology office for a replacement. We do not charge for a replacement when it is normal wear and tear (exposed wires). 

If your charger is lost or stolen, Please inform your teacher, create a hall pass and come directly to B208 for a replacement. Charger replacement fee is $45.00.

Fee will be added to the Student's ParentVue account within 2 weeks and can be paid on-line.

Chromebook Chargers must be a Dell 65w charger. If any other type of charger is used, it can damage battery in the Chromebook resulting in a $99 Battery replacement fee as well as a $45 Charger replacement fee. 

Teachers and staff can submit a ticket to SIS support for help with Synergy.

• SIS Support

If a parent or guardian needs help with their ParentVUE Password, please contact Synergy at 505-872-6847.

• APS and Google Age-Based Control Changes and App Restrictions (PDF)
• APS new email safety program (PDF)

• APS Ed Tech for Parents and Staff