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Technology Help

Getting Started with your Chromebook!

Student password help

If your student needs help resetting their Student password 
Please email:

Please be sure to include:

1. The Student's full name
2. The Student's ID number

You will receive an email once the password is reset - it should not take any longer than one business day. If you have not received your password reset with one business day, please reach out to your advocacy teacher for further instructions.

Please note this is for James Monroe Student passwords only!

Google Chrome Troubleshooting

First step in troubleshoot should always be to sign out and restart your Chrome book. 

Please look to the right of this screen for details on how to sign out of your Chromebook. 

If signing out and restarting your Chromebook did not work, try clearing your Chrome Browser Data. Clearing your Google Chrome Data will fix a lot of problems. Follow this link and follow the instruction to clear your Google Chrome  Browser Data. 

If you Chromebook is still having issues - Please bring it to the Front office at the School. We will have our School Tech troubleshoot your Chromebook for you. 

How to get your Chromebook repaired?

If you need to get your Chromebook repaired the APS Service desk will need to be contacted by the student's parent at 505-830-8080 – The service desk will submit a service ticket for your student's Chromebook. The APS service desk will provide the student's parent with a Ticket number, a map,  and phone number to call when they arrive at the
Lincoln Complex Building M - 912 Oak Street SE - Albuquerque NM 87106.

Information from the Service Desk about dropping off your device for repair

In order to work on your device, we will need you to bring your device to the Lincoln Complex, Building M at:

  912 Oak St SE
  Albuquerque, NM 87106
  OPEN MONDAY - FRIDAY 8:30 AM - 5:00 PM

M Building is the grey building at the end of Oak Street, just south of the Teachers Toolbox.  You should be able to see one of two (or maybe both) large M's on the side of the building.  One of the M's is in a bright green circle.

When you arrive, circle around to the roundabout and PLEASE DO NOT GET OUT OF YOUR VEHICLE.  Instead, call the phone number listed on the banner outside Building M and let whoever answers know that you are here to drop off a device for service.

Driving instuction

APS Help Desk

You can call the APS help desk at 505-830-8080
Hours of operations Monday - Friday 7:30 am to 5:00 pm

You can also send the APS Help Desk an email at

If you decide to send the APS help desk an email, be sure to include:

1) Full Name
2) Contact Number
3) Email address
4) Student's ID Number
5) Brief description of the issue that you are experiencing

More Detail - Click on the link below

Cannot connect to Wi-fi

Internet connection slow?

Internet access

APS is using operational funds to cover internet costs for families in need. Schools will be reaching out to families that have indicated they need assistance. Families also may contact their child’s school if they need help accessing the internet. 

The deadline to sign up for Comcast sponsored by APS has been extended to December 31, 2020. Please contact your school for a code.  

With APS’ partnerships with the City of Albuquerque, Comcast, and T-Mobile, all APS families should be able to get internet access to continue their learning.

Click below for more details

Educational Technology

ParentVue password Help

If a parent or guardian needs help with their Parent Vue Password, please contact The Synergy Department


JMMS School Based
Computer Tech

If you need technology help from someone at our School - please email our School based tech Luke Barbian via his email:

if you need help resetting your JMMS student's password. Be sure to include the student's full name, JMMS Student ID number, and a valid email address to reply back. 

Hours of Operation:
Monday - Friday
7:30 am to 4:00 pm

Any emails received outside these hours of operations will be address at the beginning of the next business day!

Thank you!

How to Sign out of your Chromebook

1. At the bottom right of your Chromebook - Click on the Time

2. Once the pop up screen comes up - at the top - click sign out