Technology Help

If your student needs help resetting their Student password 
Please email: Luke.Barbian@aps.edu

Please be sure to include:

1. The Student's full name
2. The Student's ID number

You will receive an email once the password is reset - it should not take any longer than one business day. If you have not received your password reset with one business day, please reach out to your advocacy teacher for further instructions.

Please note this is for James Monroe Student passwords only!

First troubleshoot set should always be to sign out and restart your Chrome book. 
 

Please look to the right of this screen for details on how to sign out of your Chromebook. 
 

If signing out and restarting your Chromebook did not work, try clearing your Chrome Browser Data. Clearing your Google Chrome Data will fix a lot of problems. Follow this link and follow the instruction to clear your Google Chrome  Browser Data. 

If you Chromebook is still having issues - Please bring it to the Front office at the School. We will have our School Tech troubleshoot your Chromebook for you. 

If you need to get your Chromebook repaired the APS Service desk will need to be contacted by the student's parent at 505-830-8080 – The service desk will submit a service ticket for your student's Chromebook. The APS service desk will provide the student's parent with a Ticket number, a map,  and phone number to call when they arrive at the
Data Center Building M.

The parent will need to take the Chromebook down to
912 Oak Street Building M Albuquerque NM 87106.

When you arrive at the Building M – Please call the phone number provided by the APS Service Desk and wait in your car. They will send out a tech to collect the Chromebook. Parent will need to follow the instruction from the District techs on repair time or how to get another one.

Please note - our School Based Tech does have Chromebook troubleshooting skills. If you would like to have Luke look at your Chromebook before calling the APS Service Desk, please stop by the front office and he will help you. 

You can call the APS help desk at 505-830-8080
Hours of operations Monday - Friday 7:30 am to 5:00 pm

You can also send the APS Help Desk an email at servicedesk@aps.edu

If you decide to send the APS help desk an email, be sure to include:

1) Full Name
2) Contact Number
3) Email address
4) Student's ID Number
5) Brief description of the issue that you are experiencing

More Detail - Click on the link below

APS is using operational funds to cover internet costs for families in need. Schools will be reaching out to families that have indicated they need assistance. Families also may contact their child’s school if they need help accessing the internet. 

The deadline to sign up for Comcast sponsored by APS has been extended to December 31, 2020. Please contact your school for a code.  

With APS’ partnerships with the City of Albuquerque, Comcast, and T-Mobile, all APS families should be able to get internet access to continue their learning.

Click below for more details

ParentVue password Help

If a parent or guardian needs help with their Parent Vue Password, please contact The Synergy Department

505-872-6847

JMMS School Based
Computer Tech

If you need technology help from someone at our School - please email our School based tech Luke Barbian via his email:

Luke.Barbian@aps.edu

if you need help resetting your JMMS student's password. Be sure to include the student's full name, JMMS Student ID number, and a valid email address to reply back. 

Hours of Operation:
Monday - Friday
7:30 am to 4:00 pm

Any emails received outside these hours of operations will be address at the beginning of the next business day!

Thank you!

How to Sign out of your Chromebook

1. At the bottom right of your Chromebook - Click on the Time

2. Once the pop up screen comes up - at the top - click sign out