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Technology Help

Protecting your APS issused Chromebook

An APS issued Dell 11inch 3100 Series Chromebook cost about $425 as of December 2021. 

We are seeing a lot of Chromebooks being damaged when just stored in a student's backpack. 

Please help us protect these Chromebook.

Please ensure that your student is keeping their Chromebook in a padded case. You can purchase a case on-line for under $15. 

Getting Started with your Chromebook!

Student password help

If your student needs help resetting their Student password 
Please email:

Please be sure to include:

1. The Student's full name
2. The Student's ID number

You will receive an email once the password is reset - it should not take any longer than one business day. If you have not received your password reset with one business day, please reach out to your advocacy teacher for further instructions.

Please note this is for James Monroe Student passwords only!

Annually Password resets

Student’s password expire annually

When current passwords are near the annual expiration date students will receive an automated email notification instructing them to change their password at that time.

Students should follow the best-practice complexity standards outlined in the table below in order to create safe and secure passwords. Additionally, passwords can be changed at any time by going to:


Basic Troubleshooting

First step in troubleshoot should always be to sign out and restart your Chrome book. 

Please look to the right of this screen for details on how to sign out of your Chromebook. 

If signing out and restarting your Chromebook did not work, try clearing your Chrome Browser Data. Clearing your Google Chrome Data will fix a lot of problems. Follow this link and follow the instruction to clear your Google Chrome  Browser Data. 

If you Chromebook is still having issues - Please bring it to the Front office at the School. We will have our School Tech troubleshoot your Chromebook for you. 

Charger replacement

If your charger is damaged or has exposed wires, please bring your charger to B208 Technology office for a replacement. 

If your charger is lost or stolen, please print and fill out this form. Once you have filled out this form and your parent or guardian has signed the form, please return it to B208. Once we receive the form, your charger will be replaced. 

Educational Technology

ParentVue password Help

If a parent or guardian needs help with their Parent Vue Password, please contact The Synergy Department


JMMS School Based
Computer Tech


If you are in need of technology help for a student at our School, please visit our Technology office in room B208 or email our School based tech at

Hours of Operation:
Monday - Friday
7:30 am to 3:30 pm

Any emails received outside these hours of operations will be address at the beginning of the next business day!

Thank you!

How to Sign out of your Chromebook

1. At the bottom right of your Chromebook - Click on the Time

2. Once the pop up screen comes up - at the top - click sign out


Charging a Chromebook


Having a issue with Synergy?

Teachers and staff can submit a ticket to SIS support for help with Synergy.